SHIPPING & DELIVERY POLICY
We pride ourselves in our stress-free delivery, through a third-party courier company.
We currently deliver to major towns /cities within Ghana. In due time, we aim to expand our reach beyond major cities and the borders of Ghana.
The available delivery option includes Swoove Delivery that provide door-to-door delivery to major cities in Ghana such as Accra and Kumasi.
In the event, Swoove Delivery is not able to deliver to your location, we would employ the use of EMS, FedEx, DHL or Speedaf in which case you will be contacted to provide the delivery fee for your package to be delivered.
Courier delivery within Accra and Kumasi: Customers residing in Accra and Kumasi can have their orders delivered to them, where packages will be paid on delivery to the courier company. This service comes at a minimal cost of between GHC 15.00 and GHC 45.00 depending on the exact location of the customer.
Delivery charges may vary based on package size, shipping methods and location.
- Central Accra (East Legon, Dome, Adenta, Madina, Ridge, Airport, etc)- GHC 15-20
- Outskirts of Accra (Kasoa, Dodowa, Afienya, Amasaman) GHC 25-45
- Other regions in Ghana: dependent on package size and domestic rates of courier company
Any import duties, tariffs, handling fees, clearance charges, taxes, cost of damages etc due at the time of delivery are the sole responsibility of the receiving customer(you).
Also take note that the cost of delivery is based on the charges of the courier company. Using their platform, we aim in working with the courier company in getting a lower delivery charge.
We ship items out as soon as possible, but this may not be on the same day as your order. Generally, please allow a processing time of 12 hours to 1 business day. If we anticipate a longer or shorter handling time, you will be notified via email, text, or call.
- You can contact us through our customer service number to make any changes within 12 hours of confirming your order, if and when a mistake was made.
- On the day of delivery, you will receive a text message with the shipment/courier details. Items are dispatched latest by 11am on such days.
- The transporter will contact you via the provided contact when heading towards your location and on arrival at the given destination/collection point.
Delivery is usually done within 1 to 7 business days. Packages will not be dispatched and delivered on the same day. We implore your patience in receiving your order, but we can guarantee you of the delivery of your order.
Kindly note that orders must be placed before 11am to be considered as placed on that business day. If your order contains an item which has been back ordered, the order may be held back and shipped immediately new stock arrives.
If you received an SMS/Email confirmation, we received your order! If not, kindly give us a call on 0507615030 for assistance.
Forms of Payment:
We accept payment in cash or via mobile money from all networks.
- We currently do not deliver to some areas within or outside Ghana. We are however continuously expanding our service area and depending on the exact location and how much notice we are given; we may be able to serve you. Any order outside of the service area will be handled on a case-by-case basis and refunded if necessary.
- Some product types or brands may not be shipped to certain destinations due to manufacturer/government restrictions. If you have selected an item that cannot be shipped internationally/domestically, we will inform you via email and make a refund thereafter.